Our refund policy at Envisioned Space Tech is based on defined procedures that fully adhere to industry regulations. Our policies are handled with appropriate measures to settle various claims, originating from various assortments of needs and various business situations. We put up with fair assessment practices, and all refund claims are processed with vigilant parameters to ensure that the decisions are justified and mutually agreeable.

FILING A COMPLAINT

At Envisioned Space Tech, a web development company in India, every project is approached with the end result in mind. We believe in shared accountability with our clients. In the event of dissatisfaction, we strive to find mutually acceptable solutions before considering refund requests.

Refunds should only be considered after all efforts to reach a resolution have been exhausted. Our primary aim is to find a compromise that satisfies all parties involved. If you are still dissatisfied and contemplating a refund claim, we request that you reach out to us at [email protected] for a final discussion before proceeding.

A refund request should only be initiated if an agreement cannot be reached after a thorough conversation.

ELIGIBILITY

  • Full Refund: A full refund will be provided if the project has not commenced or if the proposed design style has not been accepted.
  • Partial Refund: After the acceptance of the original design style, if the delivery does not adhere to our delivery policy, a partial refund will be issued based on the work completed.
  • No Refund: Project phases that are already underway cannot be refunded. Due to their limited availability and expiration dates, special marketing services cannot be canceled.

Please note that the refund process at Envisioned Space Tech takes up to 5-7 days to complete.

CANCELLATION POLICY OVERVIEW

Our cancellation policy is straightforward and transparent. Here are the key conditions:

  • Requesting Cancellation: You can initiate a cancellation by contacting our billing department or account manager. Cancellation requests require departmental approval.
  • Timely Cancellation: To be valid, cancellation requests must be made 24 hours after placing the order and before the project is executed.
  • Third-Party Services Exclusion: Services provided by third parties, such as hosting, web development, content creation, and similar services, are not covered by our cancellation policy.